Frequently Asked Questions

What is Net Transcripts?
How is Net Transcripts’ transcription different from court reporting or other types of transcription?
What is Web-Based Transcription?
How secure is your Web-Based Transcription process?
What hours are your service available?
How quickly can I receive my transcript?
Is there a minimum volume or contractual agreement?
How accurate is the quality of your transcripts?
How much can our department save?
Can you transcribe languages other than English? s
How does Net Transcripts price its services?
How does your Per Minute pricing compare to Per Page that may be quoted by other providers?
How large of a project can you handle?
What audio formats can you handle?
How do I contact Net Transcripts?

What is Net Transcripts?
In business since 1988, and located in Tempe, Arizona, Net Transcripts provides Web-Based Law Enforcement and Criminal Justice Transcription services, specializing in:

• Q&A and Narrative of all Kinds
• Criminal Investigations
• Internal Affairs Investigations
• Human Resource Investigations
• In-Custody and Patrol Reports
• On-site and In-house Interrogations
• Witness Statements & Confessions
• Wire Taps, Radio Communications & more...

Net Transcripts has set the standard for safety, quality, turnaround time and cost efficiency in Law Enforcement and Criminal Justice transcription. Our Web-Based service allows you to send us your audio files and receive your completed transcripts via our Secure Socket Layer (SSL) connection, providing the same integrity and confidentiality used for on-line banking.

All transcripts are processed by our highly skilled transcriptionists. We do not use Voice Recognition software to process your transcripts. All transcripts are processed domestically - Not offshore.

No one processes more Law Enforcement & Criminal Justice transcription nationwide than Net Transcripts. (top)

How is Net Transcripts’ transcription different from court reporting or other types of transcription?
Law Enforcement and Criminal Justice transcription is all that we do. We don’t perform medical or legal transcription, nor are we glorified court reporters. We have found that it is not necessary to use certified court reporters for Law Enforcement and Criminal Justice transcription; in fact, to do so can become unnecessarily expensive. Accuracy and reliability are crucial for Law Enforcement and Criminal Justice transcription. Our personnel are highly skilled in the specific language, nuances and procedures required for the substantially difficult and demanding task of such transcription. (top)

What is Web-Based Transcription?
Web-based Transcription allows you to send us your audio files over the Internet the same as you would send any other digital file such as a photo, etc. However, you must do so using our proprietary, password protected and encrypted SSL connection. SSL assures the same message privacy and integrity as an online banking transaction. Your audio files are transcribed and the completed transcript is then available for downloading to your computer via the same SSL connection. Once downloaded, the transcript can be printed, filed away in archival storage or integrated with most existing Records Management Systems.

The entire process is as safe, convenient and as easy to use as walking your files down the hall. It is also much more secure than allowing your recorded media to be physically transferred to another location for processing. With our service, there is no need to make a copy and then have it picked up or delivered, all of which just adds to the risk of loss, damage or interception.

(In addition to transcribing audio delivered to us via the Internet, Net Transcripts can also transcribe audio from cassette tapes, micro cassette tapes, audio CDs, DVDs and video tapes sent to Net Transcripts via courier or express delivery service. All material sent to Net Transcripts is returned along with the completed transcript.)(top)

How secure is your Web-Based Transcription process?
The transfer of your audio files and transcripts are authenticated and encrypted using our password protected SSL connection. SSL assures the same message privacy and integrity as an online banking transaction. In addition, access to your files requires a specific log-in and password.

Your completed transcripts are returned via the same SSL connection. Simply log into your account through our website, using your unique username and password, and download your completed transcripts for printing, archival storage or integration with most existing Records Management Systems.

The entire process is as fast, safe and easy to use as walking your audio files down the hall. It is also much more secure than allowing your recorded media to be physically transferred to another location for processing. With our service, there is no need to make a copy and then have it picked up or delivered, all of which just adds to the risk of loss, damage or interception.

Chain of Custody is tracked and preserved with our proprietary database.

Everyone at Net Transcripts understands the need for confidentiality and Chain of Custody security. All transcriptionists and personnel involved in the processing of your transcript have received a criminal background check, have been fingerprinted and also had their identity confirmed by the local police. They are also legally bound by a comprehensive confidentiality agreement that was created specifically for the work that Net Transcripts performs. (top) 

What hours is your service available?
Our services are available 24 hours per day, 7 days per week. (top)

How quickly can I receive my transcript?
You decide. Our standard turnaround is three (3) business days. Next-Day and Same-Day turnaround is available on a limited basis. (top)

Is there a minimum volume or contractual agreement?
No, we have no minimum volume requirements and no contractual agreement is required. You may use our service for all of your transcription needs, or a-la-carte as needed. An added benefit of not requiring a contract is that many departments find they can dispense with the need for budget approval or an RFP before using our service. There are no up front costs nor any hardware or software to buy or download. (top)

How accurate is the quality of your transcripts?
We guarantee 98% accuracy -- the most demanding standard in the industry.

Accuracy and reliability are crucial for Law Enforcement and Criminal Justice transcription. Our highly trained transcriptionists are experienced in the languages, nuances and skills necessary for fast and accurate Law Enforcement and Criminal Justice transcription. (top)

How much can our department save?
Outsourcing your transcription to the professionals at Net Transcripts will save you time, money and human resources. You can eliminate the need for additional in-house personnel and free up your internal staff for other tasks and assignments.

• No recruitment, staffing or training
• No employee taxes, benefits or overtime pay
• No need to provide office space or equipment
• No commitments or minimum usage requirements

Contact us for a comparison of outsourcing your transcription needs to Net Transcripts versus having it processed in-house. (top)

Can you transcribe languages other than English?
We offer transcription of Spanish and 17 other commonly spoken languages as well as translation of those transcripts into English. Click Here for more information about Foreign Language transcription and translation. (top)

How does Net Transcripts price its services?
We charge by the minute of recorded audio provided for transcription.

Unlike other transcription services which charge by the amount of time/effort it takes them to complete the transcript, Net Transcripts charges only for the time of the actual audio recording provided. We have found that our "Per Minute" pricing always proves to be more economical than the "Per Page" pricing offered by by other transcription providers. With our "Per Minute" pricing, you will always know beforehand how much each transcript will cost. (top)

How large of a project can you handle?
We are a high volume operation and Law Enforcement and Criminal Justice transcription is all that we do. We have the economies of scale and technology to handle all of your transcription needs.

We have no minimum usage requirements and require no contracts. Use us for all of your transcription needs or just your overflow. (top)

What audio formats can you handle?
Net Transcripts transcribes all forms of digital audio files as well as analog recordings from cassette and video tape. However, using digital recording will save you both time and money.

Net Transcripts Accepted Audio Sources

How do I contact Net Transcripts?
At (800) 942-4255 or info@nettranscripts.com