Case Studies

Monterey Police Department

The Monterey, California Police Department was paying overtime to its Records
staff to transcribe patrol reports, yet the backlog of unfinished report narratives
continued to grow amid other increasing service demands and limited
departmental resources. These issues created significant delays in processing
non-custody and non-priority reports. More...

San Mateo District Attorney's Office

In the past, transcription costs were spread over 23 police agencies operating in
San Mateo County. These agencies transcribed audio tapes as required by the
District Attorney’s Office. As the budgets of police agencies were reduced, they
were unable to meet the transcription needs of the department in a timely
manner. More...